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Shipping & Returns

Shipping Policy

Most orders are embroidered within 48 hours of when they are placed. Our operating hours are Monday-Friday and so any orders placed outside of these times should be processed the next working day. 

Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control.

The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order.

Options range from standard shipping, to expedited and tracked worldwide delivery.

Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order.

When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.

Return & Exchange Policy

You should allow up to 14 working days for your returns to arrive back to us, but we process your requests the same day they arrive.

Please use the contact form to get in touch with our support team and make sure to confirm the following;

  • Your original order number

  • Your online returns shipping label

  • Your proof of postage

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Phone

07848 444777

Email

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